Asteria Skyblock handles refund requests fairly, with purchase history, fulfilment status, and in-game claim records used to review each case. Always contact us before opening a chargeback. Chargeback abuse may result in account restrictions.
Eligible refunds
- Failed fulfilment that we cannot resolve within seven days.
- Accidental duplicate purchases.
- The wrong product was purchased and has not been claimed or used.
- Purchases where access was never delivered because of a technical issue.
Non-eligible refunds
- Cosmetics, ranks, or perks that have already been claimed and used in-game.
- Bans for breaking server rules.
- Buyer's remorse after the cosmetic has been delivered.
- Seasonal resets, economy wipes, island resets, or planned progression changes.
- Purchases made for another account where the product was delivered correctly.
Fulfilment checks
Store purchases are designed to be tracked through AstroLink and the in-game claim system.
Players can use /claim to check recent purchase status. If a purchase shows as
failed or manual, open a Discord support ticket so staff can review the fulfilment log.
Refunds and season resets
Asteria Skyblock is seasonal. Money, items, islands, upgrades, and leaderboard progress may reset between seasons. Supporter ranks, Founder recognition, and permanent cosmetics carry over where explicitly stated, so season resets are not treated as refund events.
How to request a refund
Email support@asteriaskyblock.com with your purchase ID, Minecraft username, and a short reason. You can also open a ticket in Discord. We aim to reply within three working days.